Describe an extra stop by purpose and address

Turn a vague “quick stop” into a request that can be assessed before you accept a journey quote.

Decide which bag stays with the traveller

Plan access to essential items without assuming that luggage will be easy to reach during a transfer.

Describe practical assistance, not private history

Make an assistance enquiry useful by explaining the travel requirement while limiting unrelated personal detail.

Who takes the shared case when the group splits?

Assign shared luggage to the right journey before relatives separate into different vehicles or destinations.

One shared suitcase does not mean one traveller

Describe the people and luggage in a transfer request as separate requirements, especially when relatives share bags.

A preference and a requirement are different

Use clear wording for vehicle, assistance and journey preferences so an unanswered request is never mistaken for a promise.