Tell headquarters this is a Pilgrim Taxi enquiry
Pilgrim Taxi’s operating relationship runs through Saudi Cab Co. For help while this website develops, use Saudi Cab Co’s central contact page. This opens the headquarters website, not a separate Pilgrim Taxi support desk. Begin your message with “Pilgrim Taxi” so the team knows which brand you mean.
If you already have a booking, use the contact route shown in its confirmation and include the booking reference. State who is travelling and whether you are the organiser rather than assuming the person sending the message will be at the pickup.
For a journey you are still planning
Include the Saudi arrival airport, the final flight into that airport, the intended local pickup date and your first destination. Add the number of travellers and a practical luggage description. If several relatives arrive separately, list their arrivals separately rather than combining them into one uncertain collection time.
You do not need to settle every detail before explaining the question. Mark unconfirmed flights or hotel arrangements clearly and say what you need to understand next. A message asking for information does not itself confirm a booking, price or special arrangement.
Keep the handover safe and useful
Do not send card numbers, passwords, passport scans or bank details in a general enquiry. Describe an access requirement in practical terms; medical history is not needed to explain that a traveller needs a particular type of assistance.
For a website problem, include the page address, the device or browser and the step that failed. If the issue concerns an existing journey, distinguish that from feedback about the website. No response-time or emergency-assistance promise is made on this page.
For self-guided preparation, visit The Pilgrim Edit or common questions.